Staying Safe on the Job: Essential Tips for Estate & Lettings Agents

Working as an estate or lettings agent is dynamic and rewarding, often involving meeting new people and exploring different properties. However, the nature of the job, particularly attending valuations, viewings or working alone in the office, can present personal safety risks.

Prioritising your safety isn't just important – it's essential. Here are some practical precautions you can take and resources you can turn to for guidance.

Safety During Viewings:

Attending viewings alone requires vigilance. Consider these steps:

1. Know Your Client: Whenever possible, meet new clients at the office first. Ask for identification and keep a record. This adds a layer of traceability.

2. Share Your Schedule: Always ensure colleagues know your full viewing schedule – who you're meeting, where, and when you expect to be back. Use a shared calendar or a simple check-in/check-out system.

3. Stay Connected: Ensure your mobile phone is fully charged and easily accessible. Consider using a location-sharing app with a trusted colleague or manager for the duration of the viewing.

4. Personal Safety Devices: Carry a personal safety alarm. These devices are discreet and can emit a loud noise to attract attention or deter a potential attacker. Some apps also offer panic button features linked to emergency contacts or monitoring services.

5. Property Awareness: If you're unfamiliar with a property, arrive slightly early to assess the layout, check for mobile phone signal, and identify potential escape routes. Always let the viewer lead the way around the property – don't get blocked into rooms.

6. Trust Your Instincts: If a situation feels uncomfortable or unsafe, make an excuse and leave immediately. Your safety comes first. Don't worry about seeming rude; reschedule or get a colleague to accompany you later if necessary.

7. Parking Strategy: Park your car in a well-lit area, facing the direction you intend to leave, allowing for a quick departure if needed.

8. Devise an alarm code: If you are in trouble, you may still get the chance to call your office to advise them that you are “running late” for your next appointment. Ensure that you have a suitable code which is immediately recognised and where an emergency response can be triggered.

9. Have a buddy: Ensure that once you have finished your last viewing of the day, you contact your “buddy” to let them know and that your buddy is on alert until you have finished.

Safety When Working Alone in the Office:

Lone working isn't just limited to viewings. Being alone in the branch, especially during quiet periods or outside standard hours, also requires care:

1. Control Access: Keep the main office door locked, even during opening hours if you're alone. Use an intercom or buzzer system to vet visitors before allowing entry.

2. Visibility: Ensure the office is well-lit, both inside and out. Keep windows clear so you can see who is approaching and others can see in.

3. Panic Systems: Discuss with your employer the possibility of installing a discreet panic button linked to a security company or the police.

4. Clear Procedures: Ensure your company has clear lone working policies and procedures. Know who to contact in an emergency and practice these procedures.

5. End of Day Routine: Let someone know when you expect to finish work and confirm when you have left and locked up safely.

Who Can You Turn To For Advice?

You don't have to figure this out alone. Several organisations offer excellent guidance:

1. Propertymark: As the leading professional body for property agents, Propertymark provides resources and guidance on best practices, including agent safety. Check their website and member resources.

2. The Suzy Lamplugh Trust: This charity is a leader in personal safety and campaigns to reduce the risk of violence and aggression. They offer specific advice and training for lone workers. (Suzy Lamplugh was an estate agent who disappeared during a viewing in 1986, making their work particularly relevant).

3. Health and Safety Executive (HSE): The HSE provides guidance on employers' legal responsibilities for the health and safety of their employees, including lone workers. Their website has practical advice and risk assessment tools.

4. Your Employer/Manager: Your company has a legal duty of care. Talk to your manager about your concerns and discuss implementing or improving safety protocols. Good employers will take this seriously.

5. Local Police: Your local police force often has Crime Prevention Officers who can provide advice on office security and personal safety.

Being an estate or lettings agent shouldn't mean compromising your personal safety or limiting your career prospects. By implementing practical precautions, staying aware of your surroundings, and utilising available resources, you can significantly reduce risks. Make safety a priority in your daily routine – your wellbeing depends on it. 

If you work at a company where you feel that your safety is not being prioritised, then call the Property Recruitment team at Worth Recruiting on 01372 238300, by email: hello@worthrecruiting.me or visit our web site www.worthrecruiting.me and let us find you a role with a firm that values its people. All the team at Worth Recruiting are former estate or lettings agents and have a real understanding of the importance of personal security.