Let's work together to resolve this
At Worth Recruiting, we're dedicated to providing you with a superb and professional service.
We genuinely strive for excellence in everything we do. However, we also understand that sometimes, despite our best efforts, things might not go exactly as planned.
If you've encountered an issue or have a complaint, please know that we're here to listen and resolve it as quickly and efficiently as possible.
Your feedback is invaluable to us, and we're committed to learning and improving from every experience.
Please follow the guidance notes below. We'll get back to you promptly and work hard to find a satisfactory resolution.
Thank you for giving us the opportunity to make things right!
Whyteways Limited t/a Worth Recruiting Complaints Policy
1. Introduction
At Whyteways Limited t/a Worth Recruiting we are committed to providing a high-quality recruitment service to our clients and candidates.
However, if you are dissatisfied with any aspect of our service, we would welcome your feedback to help us improve.
This policy outlines how we handle complaints, ensuring they are addressed promptly and effectively.
2. Scope
This policy applies to all clients, candidates, and other stakeholders who interact with Whyteways Limited t/a Worth Recruiting. It covers complaints about our services, processes, or the conduct of our staff.
3. Principles
Our complaints policy is based on the following principles:
Accessibility: Information about how to make a complaint is available on our website and other relevant materials.
Transparency: We will inform you about the complaints process and keep you updated on the progress of your complaint.
Confidentiality: Complaints will be handled in a confidential manner, with information shared only on a need-to-know basis.
Fairness: All complaints will be investigated thoroughly and impartially.
Responsiveness: We aim to resolve complaints promptly and will provide a clear response within the specified timelines.
4. How to Make a Complaint
Complaints can be made verbally, in writing, or via email. Please provide as much detail as possible to help us understand and resolve your complaint.
Stage 1: Informal Resolution
Initial Contact: Many issues can be resolved quickly through informal discussion. Please contact Luke Bradnick, Managing Director on 01372 238300 to discuss your complaint., Managing Director on 01372 238300 to discuss your complaint., Managing Director on 01372 238300 01372 238300 to discuss your complaint., Managing Director on 01372 238300 01372 238300 01372 238300 01372 238300 to discuss your complaint.
Response Time: We aim to resolve informal complaints within 5 working days.
Stage 2: Formal Complaint
Submission: If you are not satisfied with the outcome of the informal resolution, you can escalate your complaint by submitting it in writing to Pascale Hodge, Company Director, at Toffeetree House, 1 Downs Hill Road, Epsom, Surrey, KT18 5HW / email: pascale@worthrecruiting.me
Acknowledgement: We will acknowledge receipt of your complaint within 2 working days.
Investigation: Pascale Hodge will investigate your complaint thoroughly, which may involve speaking to relevant staff members and reviewing documentation.
Response: We aim to provide a full response within 10 working days of acknowledging your complaint. If more time is required, we will inform you of the reason for the delay and provide a revised timeframe.
Stage 3: Appeal
Submission: If you are dissatisfied with the outcome of the formal complaint, you may appeal the decision in writing to Guy Hodge, Company Director, at Toffeetree House, 1 Downs Hill Road, Epsom, Surrey, KT18 5HW / email: guy@worthrecruiting.me
Review: Guy Hodge will review the complaint and the overall investigatory process.
Acknowledgement: We will acknowledge receipt of your complaint within 2 working days.
Response: We aim to provide a final response within 10 working days of receiving your appeal
5. External Review
At this stage, if you are still not satisfied you can write to the Recruitment Employment Confederation (REC), the trade association of which we are a member marked for the attention of the Consultancy and Compliance Team, REC, Dorset House, 1st Floor, 27-45 Stamford Street, London SE1 9NT. You can also visit their website at www.rec.uk.com
Note: In any event, we will comply with any statutory procedures that may relate to your complaint.